LiteracyPlanet errors occurring for all students could be caused by the school firewall.
In order for your students to fully utilise the LiteracyPlanet program, it may be necessary for your school to update its network firewall policies. It is important to note that LiteracyPlanet relies on an internet connection. If this connection is interrupted during an exercise, the student's progress may not be recorded on our servers. Therefore, it is crucial to maintain a stable internet connection at all times.
FIREWALL SETTINGS
We recommend whitelisting *.literacyplanet.com
(the * is important as a wildcard entry).
If you cannot use wildcard entries:
cdn1-wordmania.literacyplanet.com
cdn4-wordmania.literacyplanet.com
cdn3-wordmania.literacyplanet.com
cdn2-wordmania.literacyplanet.com
intrepica-support-dir.literacyplanet.com
pages.literacyplanet.com curriculum.literacyplanet.com
next-curriculum.literacyplanet.com
ADDITIONAL CONTENT URLS -
s3.ap-southeast-2.amazonaws.com
Add the following domain to a HTTPS Bypass and Allow policy: .literacyplanet.com
Then navigate to Configuration>Web Proxy>HTTPS Inspection Exclusions>Edit>Destination List: fox.literacyplanet.com ice.literacyplanet.com app.literacyplanet.com
As all programs vary, for additional support on configuring Cyberhound or Zscaler, please contact your provider directly.